Refund Policy

This policy applies to Atlas purchases for preparing immigration forms (N-400, I-90, I-765, I-130 and I-485). It is section 13 of the Atlas Terms of Service, reproduced here unchanged.

13. REFUND POLICY

Users may request a refund within twenty-four (24) hours of purchasing an Atlas Service, provided that Atlas has not yet generated any personalized government form, immigration document, or customized workflow. Once Atlas has generated any personalized document, prepared a government form, or produced customized outputs using user-provided information, the Service shall be considered substantially performed and no refunds will be issued. Refund requests must be submitted by contacting support@atlassglobal.com. Nothing in this section limits any mandatory consumer rights that cannot legally be waived.

Purchases in the iPhone app

Purchases made in the Atlas iPhone app are billed by Apple (Terms section 12). Refund requests for those purchases are handled by Apple at reportaproblem.apple.com.

Do you have an Atlas Pro subscription for legal professionals? Its policy is at Atlas Pro refunds.