Privacy Policy
Effective Date: October 7, 2026
This Privacy Policy explains how Atlas, operated by Atlass Technologies LLC (“Atlas,” “Company,” “we,” “us,” or “our”), collects, uses, stores, shares, and protects your information when you use our website, the Atlas iOS app, and related services (collectively, the “Services”).
Atlas helps users understand, organize, and prepare information for certain United States immigration-related processes. Because we handle sensitive personal information, we take your privacy seriously.
By using Atlas, you agree to the practices described in this Privacy Policy. If you do not agree, you should not use the Services.
1. INFORMATION WE COLLECT
We collect the following categories of information:
(a) Account Information.
When you create an account, we collect your name, email address, and password. Your password is handled by our authentication provider and is never stored in plain text. If you choose to sign in with Google, we receive from Google the basic account information needed to sign you in, such as your name and email address.
(b) Immigration and Application Information.
To help you prepare immigration forms, we collect the answers you provide through our guided interview and workflows. Depending on the form, this may include highly sensitive information such as: your full legal name and other names you have used; date and place of birth; citizenship; Alien Registration Number (A-Number); Social Security number; USCIS online account number; passport or travel document numbers and I-94 number; residential and mailing addresses; phone number and email address; marital and family information, including information about your family members; employment, education, and travel history; biographic information required by USCIS forms (such as sex, height, weight, eye and hair color, and race and ethnicity); immigration history; and answers to eligibility and background questions, including questions about arrests or criminal history.
(c) Atlas ID Profile.
We use your answers to build a reusable profile (“Atlas ID”) so that other forms can be prefilled with information you have already provided. You can view and edit your Atlas ID in the app.
(d) Translations.
If you write free-text answers in Spanish, we store the English translation drafts and your approvals of them.
(e) Interview Assistant History.
When you use the Interview Assistant, we save your questions and the replies to your account history.
(f) Payment Information.
Atlas never receives or stores payment card numbers for Atlas purchases. When you purchase inside the iOS app, Apple processes the payment; we receive only a signed confirmation from Apple and store the transaction identifier, the product, and the purchase date. When you purchase on our website, Paddle, our authorized third-party payment processor and merchant of record, handles the payment under its own privacy policy, and we receive a confirmation of the purchase with limited transaction information, such as the transaction identifier and the product.
(g) USCIS Fee-Payment Forms.
If you fill out USCIS Form G-1450 (credit card authorization) or Form G-1650 (ACH debit authorization), the card or bank account details you type are used only on your device to fill that USCIS form. They are never sent to or stored on Atlas’s servers. The resulting PDF contains those details, and you control where you share it; the temporary file is deleted from your device when you close the screen.
(h) Documents.
Atlas does not currently offer document upload or storage, and does not collect or store your evidence or supporting documents. If such a feature is added in the future, this Privacy Policy will be updated before it becomes available.
(i) Technical Information.
Atlas does not include analytics, advertising, or attribution SDKs, and does not track you across other companies’ apps or websites. The first time you visit our website, we store in a first-party cookie where you came from: the link’s standard campaign parameters, if it has any (utm_source, utm_medium, utm_campaign, utm_content, and utm_term), the page you landed on, the domain of the referring site, and the date. When you create an account or sign in, we associate this with your account so we know which channels bring us users, and the cookie is deleted. This information contains nothing about your case and is not shared with advertising platforms. Our hosting provider automatically records limited technical information about requests (such as IP address, time, and the requested endpoint) for security and operations.
(j) Communications.
If you email support, we receive your email and its content. If you use the website’s support chat, we store your messages, the replies from the assistant and the Atlas team, the page you wrote from, and, if you provide it, an email address to notify you, so we can help you; if you are not signed in, a first-party cookie lets you return to your conversation. Before a chat message is stored, Atlas hides any Social Security number, A-Number, or card number in it. If you send the conversation to the Atlas team, the team reads the whole conversation and the summary of your cases’ status described in Section 3.
2. HOW WE USE YOUR INFORMATION
We use your information to:
• create and manage your account;
• provide the Services, including guided workflows and form preparation;
• generate government forms (such as PDF forms) using the information you provide;
• prefill other forms from your Atlas ID profile;
• process and verify purchases;
• provide the artificial intelligence features described in Section 3;
• suggest matching addresses as you type;
• identify possible inconsistencies, missing information, or formatting issues;
• provide customer support;
• send you transactional service emails, such as confirming that a purchased process was unlocked or that your account was deleted (these are not marketing, and we do not send marketing emails);
• operate, maintain, secure, and improve the Services;
• comply with legal obligations;
• detect and prevent fraud, abuse, and unlawful activity.
We do not use your immigration or application information for advertising, we do not share it for tracking, and we do not sell your personal information.
3. ARTIFICIAL INTELLIGENCE AND THIRD-PARTY PROCESSING
Atlas uses a third-party AI provider, OpenAI, for five features:
(1) Describing your situation (the process router). The text you write describing your situation, and the conversation that follows, is sent to OpenAI, including before you create an account. Atlas does not store this conversation.
(2) The Interview Assistant. Your question and the text of the form question you are on are sent to OpenAI. The question and the reply are saved to your account history.
(3) Translation assistance. Your Spanish free-text answers are sent to OpenAI to draft English text, which you review and approve before anything is printed on a form.
(4) Final review of generated forms. OpenAI is used to check that a generated form faithfully reflects your answers. For this review, Atlas sends a minimized version of your answers and of the form: names, dates, addresses, phone numbers, email addresses, Social Security numbers, A-Numbers, passport and other document numbers, and other personal values are replaced with placeholders before sending, and race and ethnicity are withheld. General categories and yes/no answers (for example, whether a background question was answered yes or no) may be sent when needed for the review. Atlas’s own automated (non-AI) checks remain the authority on whether each field is correct.
(5) Support chat. If you allow automatic answers in the website’s support chat, the text of your messages in that conversation is sent to OpenAI to generate replies and, if you then send the conversation to the Atlas team, a short internal summary for the team; before sending, Atlas replaces Social Security numbers, A-Numbers, document numbers, phone numbers, and email addresses with placeholders. The assistant does not receive your interview answers or documents; it may receive a summary of your cases’ status (form, progress, whether paid or ready). This permission is requested in the chat itself, and you can send your question to the Atlas team without using AI.
For features (1) to (3), before sending, Atlas automatically replaces Social Security numbers, A-Numbers, document numbers, phone numbers, and email addresses that appear in your text with placeholders. Other content you write (for example, names or descriptions of events) is sent as written, so avoid including information you do not need to.
Your permission. In the Atlas iOS app, Atlas asks for your explicit permission before any of these features sends information to the AI provider. You can withdraw it at any time in Menu › Privacy › AI permission (Menú › Privacidad › Permiso de IA). Without permission you can still complete your forms: the process router and the Interview Assistant are unavailable, you write English translations yourself, and the final review uses only Atlas’s automated non-AI checks.
AI output is informational, can contain errors, is not legal advice, and does not predict the outcome of any application.
OpenAI processes this information to provide these features under its own terms and may retain it for a limited period under its policies (for example, for abuse monitoring).
Address suggestions. When you type an address, the partial address text is sent from Atlas’s servers to Smarty (SmartyStreets) to suggest matching addresses. Your name and account information are not sent.
4. HOW WE SHARE YOUR INFORMATION
We do not sell your personal information. We share information only as follows:
(a) Service Providers.
We share information with third-party providers that help us operate the Services, each for the purpose listed:
• Supabase (database, authentication, and storage);
• Vercel (hosting);
• OpenAI (the AI features described in Section 3);
• Smarty (address suggestions);
• Apple (App Store purchases);
• Paddle (payment processing and merchant of record for purchases on our website);
• Google (only if you choose to sign in with Google);
• an email delivery provider (account and service emails, such as sign-up confirmation, password reset, and confirmations of purchases and account changes).
These providers are authorized to use your information only to perform services for us. We do not share your information with third parties for advertising or tracking.
(b) Legal Requirements.
We may disclose information if required to do so by law, regulation, legal process, or governmental request, or to protect the rights, property, or safety of Atlas, our users, or others.
(c) Business Transfers.
If Atlas is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction, subject to this Privacy Policy.
We do NOT share your information with USCIS or any government agency. Atlas does not submit your forms or information to the government on your behalf; you submit your completed forms yourself.
5. DATA STORAGE AND SECURITY
We store your information using industry-standard security measures, including encryption in transit and access controls. Your data is stored on secure infrastructure provided by our service providers.
While we take reasonable measures to protect your information, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
You are responsible for keeping your account credentials confidential.
6. DATA RETENTION
We retain your information for as long as your account is active or as needed to provide the Services.
You can delete your account at any time in the app. Deleting your account deletes your cases, form answers, translations, Interview Assistant history, support chat conversations, Atlas ID profile, and purchase records, with these exceptions:
• cases managed by a law firm or attorney remain under that professional’s control; only the link to your account is removed;
• aggregated audit statistics that contain no personal information are kept;
• limited records may be retained where required by law;
• residual copies in our providers’ logs and backups expire according to those providers’ own cycles.
Because immigration information is sensitive, we encourage you to keep your own backup copies of any documents or forms you need.
7. YOUR RIGHTS AND CHOICES
Depending on your location, you may have rights regarding your personal information, including the right to:
• access the information we hold about you;
• correct inaccurate information;
• delete your account and associated information;
• withdraw consent where processing is based on consent, including withdrawing your permission for AI features at any time in the app (Menu › Privacy › AI permission);
• request a copy of certain information.
You can exercise many of these rights directly in the app (for example, editing your answers or your Atlas ID, withdrawing AI permission, or deleting your account), or by contacting us at support@atlassglobal.com.
8. CHILDREN’S PRIVACY
Atlas is not intended for individuals under 18 years of age. We do not knowingly collect personal information from anyone under 18. If we learn that we have collected information from a person under 18, we will delete it.
9. INTERNATIONAL USERS
Atlas is operated from the United States. If you access the Services from outside the United States, your information will be processed and stored in the United States, where data protection laws may differ from those in your country.
10. THIRD-PARTY SERVICES
The Services may rely on or link to third-party services (such as Apple, OpenAI, Paddle, Smarty, Supabase, and Vercel). This Privacy Policy does not apply to those third parties. We encourage you to review their privacy policies.
11. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time. Updated versions will become effective when published within the Services or on our website. Your continued use of the Services after an update constitutes acceptance of the revised Privacy Policy.
12. CONTACT US
If you have questions about this Privacy Policy or how we handle your information, contact us at:
Atlas
Operated by Atlass Technologies LLC
2125 Biscayne Blvd
Miami, Florida 33137
United States
Email:
support@atlassglobal.com
Website:
https://www.atlassglobal.com